The Bottle Factory Customer Blog

This is where customers are encouraged to offer feedback on our bottles and service. Please feel free to comment on any of our products as this helps others. We also endeavour to answer any questions you may have.

56 Responses to The Bottle Factory Customer Blog

  1. Julie says:

    We have received our water bottles today, many thanks for getting them to us so quickly. They are so much better quality than what we were getting from our previous supplier so we will be in touch next year to order them again.

    Many thanks

  2. Sam says:

    Thank you so much for such a speedy and professional service. The bottles have already arrived and they look great. I would not hesitate in recommending you and we will definitely re-order when we need to – what a shame you only do bottles!

    Ordered from:

  3. Lorraine says:

    Many thanks for such a speedy and professional service.

  4. Craig says:

    Excellent. Thank you for all your help over the last week. I will recommend your business to others as outstanding!


    Ordered from:

  5. Deborah says:

    I have now received the bottles. I must say how impressed I am with the service. I can’t believe I ordered 1000 personalised bottles on Wednesday and I have received them today – Friday! Unbelievable turnaround – very many thanks to you and your staff.

    Ordered from:

  6. Steve says:

    Outstanding service!

    Thanks eversomuch for helping me to refine the design too.

    Let’s see how popular they are and I might be placing another order soon

    ordererd from:

  7. Lisa says:

    The bottles are great! I’m sure the children will be excited to receive them in the New Year.

    Thank you for your excellent service, I wouldn’t hesitate to recommend your company to others.



    Ordered from:

  8. Kevin says:

    The bottles were fantastic quality and Peter was able to help us through the design process; he was excellent at communicating and always got back to us within an extremely short space of time. We have already ordered another 400 bottles within a week, as this is a first rate company to deal with. We ordered this afternoon and they had the bottles manufactured and printed within hours and ready to deliver in the morning: absolutely fantastic turnaround. We will continue to do business with them due to, not only their excellent product, but also excellent communication, customer service and fast delivery.

  9. Mike says:

    I must say I am very impressed with your turnaround for jobs. Some firms I looked at as part of the process of identifying a company to use quoted 1,2 even 3 weeks!

    You will be our bottle printer of choice and I’ll be very happy to recommend you to anyone who may require such a service.

    Ordered from

  10. Gizem says:

    Many thanks for turning this job around so quickly. We received the bottles last week and they are fantastic! Thanks for an excellent customer service as well.

    Ordered from

  11. Sacha says:

    Our conference was last week, the bottles were great and went down a storm.

    We are all hugely impressed with the service, speed, communication and quality/price we’ve received from you guys – massive thanks – we will definitely be back for more !

    ordered from

  12. 10/10 for service. It’s very refreshing to deal with a company that don’t treat Shetland like some hostile foreign land in the North Pole! I will be passing on your details to the local rowing and sailing clubs and look forward to dealing with your company again. Many thanks!

  13. Matt says:

    Thank you for a very painless and efficient service. I will highly recommend your company within our industry and will certainly be using you again.

    Ordered from

    Thank you

  14. Charlie says:

    Thanks for the quick turnaround on this and all your help throughout the sales/design process. Would not hesitate to purchase from you again or recommend you to other clubs.

    Ordered from

  15. Nicola says:

    Wow! What service! We were so impressed with the quality our first order that we immediately ordered a second lot. Again, outstanding service and speed of delivery from your company has left us speechless. I wish you made more than bottles. Look forward to dealing with you very soon.

  16. hena ahmad says:

    thank you for the prompt delivery of your bottles, we now have 400 happy children who have their own bottles!

  17. Dave says:

    I have never experienced such prompt, courteous, professional service…from initial request to finished product in hours. That’s how it should be done.

    Ordered from

  18. Ben says:

    The bottles have arrived. Awesome service; we ordered late on Friday afternoon and they are with us on Tuesday morning. I’m very impressed. Thank you so much.

    Ordered from

  19. Neil Rosie says:

    Superb service again!
    Timeline is thus: Day 1 10:30am ish call up to enquire re price etc, Day 2 2:30pm bottles delivered to Scotland!
    Many Thanks.

  20. Will says:

    Wow – what an amazing company you have – unbelievable service – thank you very much.

    The bottle looks very impressive,

    Kind regards,


  21. Kerry says:

    Wow – I am speechless. I don’t know how you turn the orders round so quickly. Many thanks

    ordered from:

  22. Angela says:

    All I can say is that Peter was extremely helpful and has saved the day for us at serco for the ‘going live’ day on Monday. Their service was exceptional.

    Ordered from:

  23. Rich says:

    Just to let you know i received the bottles today, very quick service and delivery, I’m impressed.

    Ordered from:

  24. Nicola says:

    The bottles have arrived and look great. I’m really impressed with the print quality!

    Ordered from:

  25. James says:

    Just a quick note to say thank you for the delivery Water Bottles. They arrived on Friday as promised.

    Have to say the your service was first class and result looks brilliant.

    Amazed at how quick you where able to turn the order around.

    Ordered from:

  26. Kiera says:

    Many thanks for such a prompt service!

    Ordered from:

  27. Deborah says:

    Many thanks for your excellent service, I was very impressed with your company’s great customer service. The bottles are a great success and I would definitely recommend your company.

    Ordered from:

  28. Neil says:

    just recieved the bottles Brilliant, the quality and the print is 1st class, we hope to use you again in the future, any orders for the ones in my brochure we will now switch to you.

    Ordered from:

  29. Steve says:

    The bottles arrived this morning. They look great!!

    Many thanks for the prompt and excellent service.

    Ordered from:

  30. Carly Poyser says:

    What a fantastic company! customer service has been amazing and the delivery is super quick. Cant wait for my order to arrive! Highly recommended.

  31. Samantha says:

    Fantastic service – 400 bottles on my doorstep within 24 hours of ordering!

    Can’t recommend you enough.

    Shame you don’t do other stuff too!

    THANK YOU!!!!

  32. Kate says:

    Our club think their bottles are BRILLIANT.

    Thank you so much for your help and quick response and order. I could not have asked for more.

    I will tell everyone where I got them.

    Thanks again

  33. Victoria says:

    Great, thanks again for doing them so quickly, fantastic service!!


    Ordered from:

  34. Vincent says:

    Many thanks for you excellent service

    Ordered from:

  35. Sarah says:

    Thank you so much for all your help and prompt service. I am sure we will need more in the not too distant future (as I am sure they will be a hit).

    Ordered from:

  36. Wayne says:

    Great service and great delivery…… Nowadays I don’t often find that suppliers are this good so thought I’d drop you a note to say so – thank you!

    Healthy Performance

    Ordered from:

  37. Kara says:

    Just to let you know the water bottles have been delivered today and I just wanted to say an amazing thank you not only was your service very efficient, turnover the quickest I have seen online, not to mention a very reasonable price they look amazing!

    I’m very happy And I’m sure all my gymnasts will be equally happy with their new bottles :)

    Thank you so much

    Ordered from:

  38. Hassans International Law Firm in Gibraltar were organizing a paddle tennis networking tournament and the organizers had two weeks to think of a suitable gift for all participants. The water bottles proved to be an excellent networking tool. Not only were they colour coordinated with the Firm’s logo, but they were also very suited to being used for sporting activities too. The water bottles are very attractive, so much so that all guests took them home and will certainly be using them for their sporting activities (providing further promotion). Peter was absolutely fantastic to work with, the assisted with the layout of the bottle and was very accomodating. Peter also had some great ideas, like inserting a block for participants to write their names – remembering peoples names being a crucial part of a networking event! Peter was also kind enough to follow up with delivery queries and see our customer satisfaction through to the very end. As such, I would strongly encourage anyone who needs to make waterbottles to get in touch with The Bottle Factory who are at the very top of their game!

  39. Clare says:

    Bottles have arrived and look fab- very impressed with the quick turnaround and the print quality

  40. Penny says:

    Thanks, fantastic speedy service!

  41. Julia Sobik says:

    The whole process was very simple and quick. Staff very helpful and keen to make sure the bottles looked the best they could. Amazingly quick turn around- very impressed.

  42. Excellent service from the bottle factory, Peter in particular, very helpful man – helped me with artwork requirements and even when we had a slight issue – it was sorted so quickly that we barely noticed it….fab bottles…fab print and an amazing quick turnaround.

    Would recommend these and Peter to anyone.

  43. John says:

    Just a quick email to let you know the water bottles you done for The Commonwealth Games a week ago , the client has come back with great comments on the bottles , so thank you very much for your great service , and look forward to doing more business very soon.

  44. Emily says:

    Just following on from the order I placed the other day I would like to write and express my sincere thanks and gratitude for your assistance in completing the order.

    To say myself and my partner were impressed with your service is an understatement… to be able to turn the order round from submission to dispatch within 5 hours and delivery within 26 hours is no mean feat in this day and age and it goes a long way to proving yourselves a very reliable company.

    Rest assured we will not hesitate to use your company again and recommend you to anyone wanting promotional bottles.

  45. Nick Lowden says:

    I had checked a few websites to buy branded bottles and came up cheapest. I placed my order on a Monday afternoon and received them all on the Wednesday! Great service with no messing around..

    Would highly recommend!

  46. Great service, great quality of product. Both we and our customers love our new bottles! They are practical and easy to use. Would recommend The Bottle Factory to anyone!

  47. Absolutely fantastic service and quality. From ordering the bottles to the delivery, the service was speedy and any queries were answered quickly. Absolutely love the bottles and will be definitely ordering again on the future for our next batch!!

  48. Ian says:

    We took delivery of our water bottles today.
    I would just like to say a big thank you.
    The bottles look great and the service you provided was outstanding.

  49. Phil Walker says:

    Thanks for a great job on the bottles, and for your speedy and efficient service. The whole process was easy, painless and professional. Competitive prices too.

    Would definitely recommend.

  50. What can I say

    This is the 4th time we have reordered 750 bottles

    The quality of bottle and art work is absolutely superb but the best of all is the turn around

    I ordered them at 11am and they were ready invoiced and dispatched by 3pm.

    Absolutely outstanding.

  51. Amazing service and great design logo produced by Peter.


  52. I could name a 100 companies who could do with taking a leaf out of the Bottle Factory’s book in terms of service and quality – from my initial phone call to printed bottles arriving two days later! Fantastic service, 10/10.

    I will be recommending you to local organisations and hoping to re-order soon!

  53. Colchester Swimming Club says:

    Fantastic service. Top quality product and printing, the turnaround time was unbelievably quick. We will definitely be reordering in the future. Thank you

  54. sam morgan says:

    Fantastic and super-speedy service as always. 400 printed bottles arrived with me less than 48 hours after ordering! THANK YOU

  55. jhon says:

    Abolutly great, thank you for your service.
    We will be reordering in the next future.

  56. Little Lever Cricket Club says:

    We ordered 100 bottles with our Club badge on for our junior players. Quite simply they are fantastic. Outstanding quality. The children love them!

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